SERVPRO Reception Dispatcher
Full Time • Westmoreland
Do you love helping people through difficult situations? Then, we have the right job for you! In this position you will be making a difference each and every day. Our goal is to help make fire and water damage “Like it never even happened”!
We are seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, and truly enjoys providing excellent customer service and who loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be the perfect hero! As a valued SERVPRO employee, you will receive a competitive pay rate with opportunity to learn and grow.
Primary Responsibilities:
Primary Responsibilities:
- Provide excellent customer service
- Receive phone calls and greet visitors
- Receive and dispatch lead calls and job referrals
- Perform detailed and accurate data entry, including analyzing dispatch reports
- Perform general administrative duties
- Assist in scheduling of estimators
Position Requirements:
- 2+ years of administrative or office related experience
- Customer Service experience, quality assurance, and scheduling a plus
- Experience in the service industry a plus
- Outstanding written and verbal communication skill, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
- Polite, confident, ad excellent customer service skills including listening and questioning skills
- Ability to remain calm and professional during stressful situations
- Excellent organizational skills and strong attention to detail
- Very self-motivated and goal-oriented
- Ability to multi task
- Capability to work in a fast paced, team oriented office environment
- Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
- Ability to learn new software, including Xactimate® and proprietary software
- Minimum HSD/GED preferred
- Ability to successfully complete a background check subject to applicable law
- 40 hours/week, flexible to work overtime when required
- Hours vary between 7 a.m. and 7 p.m.
- Competitive pay rate based on experience
For more information please contact our office: 603-352-7251
Compensation: $18.00 - $22.00 per hour
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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